Client Testimonials

The measure of any company's success is always found in the comments of -- and feedback from -- satisfied clients. Mercury Technology Services has met the needs of numerous clients over the years. In this section you will find several testimonials from our past and current client list.

This page will always be treated as a work in progess as we expand and service more clients while continuing to meet the needs of our current client base. Here's what some of our customers are saying about us:

I wish to express my gratitude and appreciation for the superior service we've received from your team at Mercury Technology Services.

While you have never failed to meet our network management and hardware needs since we began our relationship two years ago, your recent emergency response to our major hardware failure was an example of excellence in customer service few companies will ever achieve. The speed, competence, and collaboration you all employed to attack the problem was a pleasure to witness. The outcome of being back up and running sooner and at less cost than expected made the whole unfortunate affair oddly pleasant. Thanks to you, our operation didn't miss a beat.

The real measure of quality third party support is value. Your team approach, superior competence and ability to prioritize for timely response makes an excellent package. When you deliver all this at the very reasonable and fully supported costs as you do, you complete the value equation.

Many thanks once again and keep up the good work

Lee Varseveld GM & Secretary - Pacific Coast Fishermen's Mutual Marine Insurance

Cogent Health Services is a software development company that builds software solutions for the Healthcare industry. Robust information technology is paramount to software development, and Mercury Technology Services has been a strong partner in supporting and developing our IT infrastructure.

We initially hired Mercury Technology Services to help us bring our mail system in-house, and configure Blackberry services for our staff. Since then, we have brought Mercury in on an ongoing basis, and they have provided us with IT support services for several years.

Their team has recommended, implemented and documented network and server systems to meet our changing needs. They have proactively suggested and implemented solutions that cut down our overhead costs, and let us offer reliable connectivity solutions for our staff. Further, they been really helpful assisting us in designing some of the hardware and network solutions we offer our customers.

We don't hesitate to recommend Mercury Technology Services to any company where Information Services is business-critical.

Malcolm Wright VP, Product Management
Cogent Health Solutions Inc.

We are an electrical contractor with three offices in the Lower Mainland. For many years we were taking care of our IT needs in house but it became obvious that through the growth of our company we needed outside support.

MTS was recommended to us and right from the first meeting it was obvious that they were knowledgeable about our systems and set up, but were also willing to learn about our business so they could serve us better. The immediate results of the improvements that were made were very evident to all of our staff and the flexibility of the MTS people when it came to working on our system had a minimal impact on our operations.

Our recent office move was handled with thoroughness and complete professionalism, that allowed us to be fully operational first thing on Monday morning with all systems working 100%. Unlike some service providers MTS is very cognisant of cost and only recommend solutions that make both financial and technical sense.

I would have no problem recommending MTS to any company looking for a third party service provider to take care of their IT requirements.

Graham Trafford GM - Mott Electric GP

Building Opportunities with Business is a small non-profit society which was experiencing IT challenges and facing an office move. Our former IT provider, a major company in the lower mainland, was failing to address our problems satisfactorily; insisting we sign an expensive service contract extension. They advised that our server was inadequate and new server hardware had to be purchased to continue operating.

Mercury Technology Services reviewed our systems and found that our existing equipment was mis-configured and could be used much more effectively. For less than the cost of the service contract, Mercury Technology Services reconfigured our systems to improve performance, meet our needs, and increase the useful lifetime of our existing equipment.

Futhermore, our office move was a success with the experience and close attention of the Mercury Technology Services team. The IT move project was well structured, and thanks to comprehensive planning and quick problem solving, our offices were fully operational when staff arrived at their new space.

Given our experience, I would not hesitate to recommend Mercury Technology Services to other non-profits or businesses who seek a reliable, experienced and honest IT service provider.

Shirley Chan CEO - Building Opportunities with Business

Our shipping company uses the business-critical server system offering remote access systems to manage our scheduled overnight drop-trailer barge marine service, operating 24 hrs a day , 363 days per year. Mercury Technology Services has delivered the technology expertise to meet our business needs and ensure systems are available for our staff at local and remote sites.

Their solutions and emergency planning saved our company from a potential service interruption ... a large telephone and Internet outage for over eight hours in our area mid-March severely affected the businesses around us, but the Dual-WAN backup Internet solutions recommended and implemented by Mercury Technology Services kept our shipments running on time.

Douglas M. Jesson GM - 3PLogix, A Group of Logistics Companies

Kiwassa Neighbourhood House is a grassroots organization that provides social, recreational, and educational services to children, youth, parents, families, seniors and the unemployed in East Vancouver.

In 2007 Mercury Technology performed an assessment of our systems and recommended products and services that would allow us to better secure data, improve overall operations and eliminate the barrage of wasteful spam messages assaulting us via email on a daily basis.

When issues have arisen, the service is fast, knowledgeable and provided in a very courteous and friendly manner. We highly recommend Mercury to anyone who is in need of professional IT management services.

Don Martin Kiwassa
Neighbourhood House

We are a non-profit housing society that provides safe, affordable housing to seniors, families, and persons with disabilities. We brought in MTS to assess our needs and upgrade our office computer technology to be more current and secure. MTS upgraded our technology from a peer-to-peer network to a new Small Business Server complete with all the internet, email, and daily data back-up capability that we require. Their knowledge and commitment to service during this process was outstanding. MTS now provides us with on-going IT support and their staff is always available to answer our questions and solve our problems. With MTS by our side, we are forging into the future with greater confidence. Thank you MTS for a job well done!

Patrick Buchannon GM - New Chelsea Society

Mercury Technology has been instrumental in moving our firm, in only 30 months, from a four person start-up to a 70 user team located all over the world. Their work allowed us to focus on our core business strategy while they took care of the serious IT issues that arose from explosive growth.

They were responsive to our numerous urgent calls for assistance and made our many office relocations go like clockwork. They provided wonderful expert advice on software and hardware selection, implemented it all flawlessly, helped to keep our costs to a minimum and were extremely cooperative and friendly throughout. These guys would be wonderful additions to any corporate team.

Rick Walter VP Operations - Holey Soles

Mercury Technologies were instrumental in taking us from a peer to peer operation to an integrated multiple branch location network. As we expanded, they were there every step of the way, ensuring that we maximized our investment, and were able to build a cost effective platform for growth.

Partnering with Mercury has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication.

Calvin Cane Vice President - Columbia Packaging

We are very glad to choose Mercury Technology Services for our IT support.

Their quick response on urgent support matters, broad knowledge on current IT information and commitments on solving problems timely, all those are the key factors for us to continue engaging them as our IT support partner.

Once again I would like to say thanks and a job well done to their support team!

Angelina Szeto Controller - Brockmann's Chocolate

Mercury Technologies provides us with the most reliable and knowledgeable IT department we could imagine for an organization our size.

They're consummate problem solvers who are current on the latest developments in hardware, software and security.

Gerry Dragomir CMA - Dragomir Liu and Co.
Certified Management Accountants

Mercury Technology Services has taken Dinosaur Cases from prehistoric to the modern computer age. Their excellent knowledge and professional commitment to service has made the system implementation a smooth transition. They are always available to answer questions, and keep us up to date on the latest systems. Having MTS on our team is the best decision we ever made.

Doug Peel President - Dinosaur Cases

Seven months ago, our company made the commitment to upgrade our technology. It became evident from our first meeting that MERCURY TECHNOLOGY SERVICES not only had the necessary skills but also separated themselves from others. Their level of professionalism, knowledge and leading edge attitude was what we needed to move our company’s technology to the level we needed.

MERCURY reviewed our needs and budget and recommended equipment that would not only allow us to advance our technology to where we wanted but also allowed us to grow beyond. They took the time to understand our business and philosophy thus allowing for practical solutions to the desired outcome.

The migration was painless; the team at MERCURY was completely prepared and much of the setup occurred offsite. They scheduled the migration and installation after business hours and had a team on hand for the first day of start up. The MERCURY team worked individually with each user to ensure their workstations were personalized to their specifications. Their level of expertise allowed them to support each individual respectfully, regardless of their previous IT knowledge.

The subsequent support we have received from MERCURY has been outstanding. Their knowledge of our business has allowed them to make other IT suggestions that we have since implemented allowing for better and easier access to information. The entire MERCURY team is respectful and knowledgeable; calls and support are dealt with promptly and professionally; emergencies are handled with high priority.

Not only did MERCURY complete the upgrade, on time, on budget, and with minimal disruption, they have gone beyond our expectation for support in all areas of technology. We are fortunate to consider MERCURY an important member of our team and rely on them to provide the expertise necessary to achieve our company goals. We would not hesitate to recommend their services.

Laura Morine Controller